FAQ

Yes. AMX operates as a licensed Class A and Class D Money Services Business under the regulatory framework of Bank Negara Malaysia.

AMX provides retail currency exchange services for customers who require foreign currencies for travel, personal, or other legitimate purposes.

You can check the latest available exchange rates through our website or visit one of our AMX branches. Exchange rates may vary depending on the currency and prevailing market conditions.

Yes. Customers can visit any AMX branch to enquire about available currencies and exchange rates.

Currency availability may vary between branches. We recommend contacting the relevant AMX branch in advance to confirm currency availability.

Our remittance services are available to eligible customers who meet the applicable identification, verification, and regulatory requirements.

Customers may be required to provide valid identification and other information depending on the transaction and applicable regulatory requirements.

Please contact our branch or customer service team for the latest requirements.

Processing times may vary depending on the destination country, receiving institution, transaction type, and applicable compliance or regulatory checks.

Our team can provide more information when you initiate your transaction.

Wholesale banknote services involve the buying and selling of foreign currency banknotes in larger volumes, primarily supporting business and institutional requirements.

Wholesale banknote services are primarily intended for eligible business and institutional customers with foreign currency requirements.

Please contact our team to discuss your requirements.

AMXOne is AMX's digital initiative designed to enhance the customer experience by bringing selected AMX services and capabilities together through a convenient digital platform.

The AMX mobile app is intended to provide selected digital services and features. The availability of specific services and features may depend on the app's current version and rollout.

Please refer to the AMX website or app for the latest available features.

Yes. AMX provides foreign worker insurance services as part of its range of services for eligible customers.

Foreign worker insurance services are intended for eligible foreign workers and/or employers, subject to the applicable requirements and terms.

Customers should contact AMX for details regarding eligibility, documentation, coverage, and application procedures.

As a regulated Money Services Business, AMX is required to comply with applicable regulatory and compliance requirements, including customer identification and verification procedures.

AMX is committed to protecting customer information and maintaining appropriate security and compliance standards. Customer information is handled in accordance with applicable laws, regulations, and AMX's internal policies.

Additional information may be required to fulfil regulatory, compliance, verification, or transaction requirements. This helps AMX maintain secure and compliant money services operations.

You can contact AMX through the contact details provided on our website or visit one of our branches for assistance.

Please visit our Branches page on the AMX website for the latest branch locations and operating information.

For assistance, please contact the relevant AMX branch or our customer service team. Our team will assist you based on the nature of your enquiry or transaction.

Yes. Exchange rates, currency availability, service availability, fees, processing times, and other transaction conditions may change from time to time and are subject to applicable regulatory requirements and market conditions.

Customers are advised to confirm the latest information with AMX before completing a transaction.